Refund policy

You can return items within 14 days of receiving your order. Please make sure to follow the conditions below:

Return shipping costs are your responsibility and will be deducted from the refund amount.

If you’re based in the Rotterdam area, you can return your item(s) free of charge at our warehouse. Please contact us in advance to arrange an in-person return.

Important: You have the right to cancel your order until it is fulfilled (shipped). As soon as we have fulfilled your order the return policy applies. Please make sure you contact us as soon as possible in case you wish to cancel your order. You can do so by logging in, use our contact form, or write us an e-mail to info@nomivara.com. 

Step 1 - Contact Us

Step 2 - Return Your Items To Us

  • Please include the fully completed return form with your parcel.
  • Print it out or copy the necessary information onto a piece of paper if you don't have a printer available. 

Important:

  • If neither the return form nor a visible sender address is included, we may not be able to identify your return, and it may be rejected.
  • If you realize this has happened, please contact us immediately via email at info@nomivara.com or via the form below so we can resolve the issue.

Step 3 - Refund

  • Once we receive and inspect your return, we will issue a refund via the original payment method.
  • This typically occurs within 14 days of receipt. Please note that processing times may vary depending on your payment provider or bank.

PLEASE REMEMBER:

  • Returned items must be in original, unused condition – unworn, unwashed, and with all original tags attached.
  • You are responsible for the return shipment until it arrives at our warehouse. We recommend keeping the shipping receipt and tracking number as proof.
  • Returns that show signs of wear, are missing tags, damaged, or submitted without a return form may be rejected. In such cases, we reserve the right to return the item(s) to you at your expense.